➢ Application and Infrastructure Monitoring;

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➢ Incident Investigation and Response;

➢ Cloud Engineering, Cybersecurity, and Software Support;

➢ Operations, Networking, SRE, and Web Security Support;

➢ Linux, AWS, Azure, and Kubernetes Administration;

➢ Application Testing in various stages, devices, and environments;

➢ Internal, B2C, and B2B Support;

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➢ On-premises to Public Cloud - Replication Setup;

➢ Data Center and Migration Support and Collaboration;

➢ Data Lifecycle/Retention Policies - Setup and Configuration;

➢ Customer Onboarding and Application Deployment Support;

➢ Enterprise Customer Case Management;

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➢ Dashboard/Front-end Monitoring with proprietary and non-proprietary tools and Back-end Monitoring and Troubleshooting using Secure Shell;

➢ Log Analysis, Issue Investigation, and Root Cause Analysis;

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➢ Bug Reporting, patching and software deployment.

Customer Service

Support and Solutions Engineering

Linux/Windows/Cloud Computing Support

AWS/Azure/GCP/Barracuda/VMWare/Hyper-V

Networking/Security/Administration

Automation/Orchestration/Ansible/Kubernetes

Terraform/Ansible/Puppet

Prometheus/Grafana/OpsGenie/Nagios

HTML/CSS/Javascript/Python/SQL

Communication/Collaboration/Team Work

Slack/Confluence/Jira/Salesforce/Zendesk/Git

Problem-Solving/Solution Research

English

French